A clear privacy policy for measurable business communication.

1. Information we collect

We collect information you provide and technical data needed to respond to project requirements and understand how Quickprint was discovered.

• Name, phone number, email address, company (optional), role and communication preferences.
• Project scope, RFQs, quantities, dimensions, locations, schedules, files and other information you submit.
• Device and website-use data, including pages, buttons or forms used, time, IP address, device type, browser and referrer.
• Attribution parameters such as UTM values, campaign source/medium, Google click IDs or similar advertising identifiers, when available.

2. Contacts without a company name

We understand that a prospective client may not wish to disclose a company during the first conversation. Company information remains optional. We may initially record the contact as an individual and update the record later when business information is provided.

3. How we use information

Information is used to respond to inquiries, understand requirements, prepare estimates or quotations, manage follow-up, deliver projects, improve services, maintain security and meet legal obligations.

4. Attribution and marketing measurement

We connect visit sources with activities such as page views, button clicks, form submissions, email actions or starting WhatsApp. Sources may include organic search, advertising, referrals, social media, direct visits or other channels.

We may use Google Analytics, Google Ads, Search Console and similar measurement technologies for reporting, conversion measurement, reducing wasted advertising and improving the relevance of B2B campaigns.

5. Interactions and real leads

A click, email, WhatsApp message or form submission is recorded as an interaction but is not automatically treated as a real lead. In Relay, a real lead is recorded only when the team responds or receives an RFQ. Later stages may include qualified, quoted, won and purchase order.

6. WhatsApp Business and email

If you contact Quickprint through WhatsApp Business or email, we may store conversation content, contact identity or number, attachments, timestamps, delivery and reply status, and attribution data accompanying the conversation. This information supports business service, RFQ follow-up, effectiveness measurement and continuity across Relay Leads, Relay Estimate and Relay Sales.

7. How information is shared

We do not sell personal information. Information may be shared as necessary with Quickprint personnel, hosting and technology providers, analytics and advertising providers, Meta/WhatsApp, Google, professional advisers or authorities when required. These providers process information according to their roles, contracts and policies.

8. Retention and security

We retain information for as long as needed for inquiries, business relationships, projects, audits, dispute resolution, security and legal obligations. Analytics retention follows the configuration of the relevant platform. We use reasonable access controls, authentication, activity logging and technical safeguards, although no system is entirely risk-free.

9. Your choices and rights

You may request access, correction, updating, deletion or restriction of certain information and may opt out of marketing communication. Requests can be sent to online@quickprint.co.id. We may need to verify identity and may retain certain records where required for transactions, security, accounting or law.

10. Policy changes

We may update this policy when systems, services or legal requirements change. The latest version will remain published on this page with an updated effective date.